Website Privacy Policy
Last updated October 28, 2026
True North Vitality (“we”) is a counseling practice with offices in Greensburg, Irwin and Ligonier, Pennsylvania. This policy explains what information this website collects and how it is used. Health information you share as a client is covered by our Notice of Privacy Practices, not this website policy.
1. Information we collect
- What you type into the contact form: your name, phone number and/or email address, and the choices you make (office or online, who the counseling is for, a preferred counselor, insurance or self-pay, the best time and way to reach you).
- If you apply for a job through the careers page: your name, email, optional phone number and your written answers to the application questions.
- How you reached the site (for example a search engine, a link, an ad or a campaign tag, including the ad click ID), the page you started on and the pages you viewed before the form, attached to a form request so we know which pages help people find us. The same email also includes your approximate location and IP address, your browser and device type, your language and time zone, and your screen size.
- Standard technical information any web server receives, such as your IP address, browser and device type, kept in short-lived server logs.
The contact form deliberately has no message box. Please do not send health or safety details through the website or by email; we’ll talk about them privately. If you are in danger, call 911.
2. How the form request is delivered
The website is hosted by Vercel. When you send a form, it is delivered to the practice as an email through Mailgun, an email delivery service. A blind copy goes to our website provider, eSEOspace, so they can check that requests are arriving; they do not use it for anything else. Email is not a fully secure channel, which is why the contact form asks for contact details only.
3. Analytics and cookies
If analytics are switched on, the site asks first. Google Analytics 4 loads only after you click Accept on the cookie banner; if you click Decline, or your browser sends a Global Privacy Control signal, it never loads. Analytics counts visits and actions such as tapping the phone number or sending the form; it does not record what you type. You can change your choice any time with “Cookie settings” at the bottom of every page.
A small first-party script counts taps on the phone number anonymously for our website provider’s reporting; it sets no cookies and stores only how this visit began, in your browser’s session storage. We do not use advertising pixels, session recording or retargeting.
4. How we use information
- To reply to your request and set up a consultation.
- To understand, in aggregate, how people find and use the website.
- To keep the site secure and filter out spam.
We do not sell or rent your information.
5. How long we keep it
Form requests are kept in the practice’s email for as long as needed to respond and keep reasonable business records. Analytics data is kept according to the analytics provider’s retention setting.
6. Your choices
You can call or email instead of using the form, decline analytics, and block cookies in your browser. To ask what information we hold about you from the website, or to have it deleted, email contact@truenorthvitality.com or call (412) 328-2819.
7. Not for emergencies
The website, form and email are not monitored for emergencies. If you are in crisis, call or text 988, call the Westmoreland County Crisis Hotline at 1-800-836-6010, or call 911. More numbers are on the crisis resources page.
8. Photos
Office and team photos belong to the practice. Landscape photos are the stock images used on the practice’s previous website.
9. Changes
We will update this page if our practices change, and change the date at the top.