Insurance & payment
Insurance and self-pay
Some of our counselors work with insurance and others see clients on a self-pay basis, and plans differ by counselor. Call us with your plan name and we will tell you which counselors are in network and what your options are.
Before your first session
Have your insurance card ready for the consultation call. It helps to ask your insurer three questions:
- Is outpatient mental health counseling covered, and is a referral needed?
- What is my copay or coinsurance, and have I met my deductible?
- Are telehealth (online) sessions covered the same way as office visits?
Paying for sessions
Clients are set up on a secure card system that charges on the day of each session. Sessions cancelled more than 24 hours ahead can be rescheduled without a charge; your counselor will explain the late-cancellation policy before you start.
Self-pay
Some people prefer self-pay for privacy, for couples work, or because their plan isn’t in network. Ask for the current fees on the consultation call.
Questions
Which insurance plans do you take?
It depends on the counselor. Call with the name of your plan and the office will tell you which counselors are in network for it.
Can I see a counselor who isn’t in my network?
Yes, as a self-pay client. Some plans reimburse part of out-of-network counseling; call your insurer and ask about “out-of-network outpatient mental health” benefits.
How long are sessions?
Sessions are 55 minutes.
Do couples sessions use insurance?
Many plans only cover counseling that treats a diagnosed condition, so couples work is often self-pay. Check with your insurer, and your counselor will talk it through with you before you start.
Next: what to expect or book a consultation.
Ready to take the first step?
Call, email or send a short message to book a free 20-minute consultation. We’ll help you choose a counselor and an office in Greensburg, Irwin or Ligonier, or meet online anywhere in Pennsylvania.